Joining instructions will be
sent prior to the training course/webinar confirming the date,
start/finish times, venue and directions.
or 0300 111 0124 if you have not received the
joining instructions at least 1 week prior to the training
Delegate fees contribute towards the costs of delivering the
course including, administration, the venue, trainer expenses and
materials provided by WCVA.
For accredited courses, fees also include lunch on all course
dates. There is an additional fee per learner for those who
register to complete the assessment process.
- Cancellations or postponement can only be accepted in
- Should WCVA cancel a training course/webinar a full refund will
- Should delegates cancel or postpone the following charges
- 22 days or more prior to the event - no fee
- 15-21 days prior to the event - 50 per cent of course fee
- 14 days or less (or failure to attend) - 100 per cent of course
- 7 days or less (or failure to attend) - 100 per cent of webinar
By booking onto a WCVA training course/webinar you are agreeing
to the above terms and conditions.
Using your personal information
Wales Council for Voluntary Action (WCVA) is a Data Controller,
registered with the Information Commissioner's Office (The ICO)
under the Data Protection Act 2018 and the General Data Protection
Regulation (GDPR). We take your privacy seriously and will
only use your personal information to administer this training
course/webinar and provide the products and/or services you have
requested from us.
At WCVA we store your contact details in our Customer Management
Relationship (CRM) database and we use Tocyn Cymru as our booking
system. Please see WCVA's privacy notice to find
out how your information will be used, who can access it, the legal
bases on which your information is held and your rights in relation
to this information. Please see Tocyn Cymru's privacy
notice to find out how they use your information.
Please also note that for the purpose of enabling organisations
to network, your name and the organisation you are representing
will be made available to co-delegates and the trainer for this
training course or event.
If you are interested in receiving details about our training
courses and events you can subscribe to be included on our
WCVA - training booking form